Privacy policy

 

 

Effective date: [12/08/2025]

1. Introduction-

Kima Oia Suites (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.kimaoiasuites.com (the “Site”) or interact with us, in compliance with the EU General Data Protection Regulation (GDPR) and other applicable laws.

By using the Site, you agree to the practices described in this Privacy Policy.

2. Data We Collect

We may collect and process the following types of personal data:

a. Information you provide directly:

  • Name, email address, phone number, postal address.

  • Booking details (arrival/departure dates, room preferences, payment information).

  • Special requests, dietary needs, or other information provided during your stay.

b. Information collected automatically:

  • IP address, browser type, device type, operating system.

  • Pages visited, time spent on the Site, and referring URLs.

  • Cookies and similar tracking technologies (see Cookies Policy).

c. Information from third parties:

  • Data from booking platforms (e.g., Booking.com, Expedia, Hotels.com) when you book through them.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and manage bookings and payments.

  • To communicate with you regarding reservations, services, or inquiries.

  • To improve our Site, services, and customer experience.

  • To comply with legal obligations (tax reporting, public health regulations, etc.).

  • For marketing purposes, if you have consented to receive such communications.

4. Legal Basis for Processing

We process your personal data based on:

  • Performance of a contract (e.g., fulfilling your booking).

  • Legal obligations (e.g., record-keeping required by Greek law).

  • Legitimate interests (e.g., improving services, preventing fraud).

  • Consent (e.g., sending marketing emails).

5. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Service providers (e.g., payment processors, IT support) under strict confidentiality agreements.

  • Booking platforms when you use them to make reservations.

  • Public authorities, when required by law.

  • Professional advisors (e.g., accountants, legal counsel) for business compliance.

6. International Data Transfers

If we transfer personal data outside the European Economic Area (EEA), we ensure it is protected through appropriate safeguards, such as Standard Contractual Clauses.

7. Data Retention

We retain your personal data only as long as necessary for the purposes collected, and in compliance with legal obligations. For example:

  • Booking and billing records: up to 7 years (Greek tax law).

  • Marketing contact data: until you withdraw consent.

8. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (right to be forgotten).

  • Restrict or object to processing.

  • Data portability (receive a copy in a machine-readable format).

  • Withdraw consent at any time (without affecting the lawfulness of processing before withdrawal).

  • Lodge a complaint with the Hellenic Data Protection Authority (HDPA).

To exercise these rights, contact us at:
Email: info@kimaoiasuites.com
Phone: +30 22860 71049

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure.

10. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and understand user behavior. For details, see our Cookies Policy.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “Effective date.”

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:
Kima Oia Suites
Oia, Santorini, Greece
Email: info@kimaoiasuites.com
Phone: +30 22860 71049

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